InboxPro — AI Email Management Platform

AI email platform that auto-organizes your inbox. Complete UX overhaul focusing on intelligent workflows.

ABOUT

Cutting email anxiety by 40%

InboxPro was struggling with a fundamental paradox: their AI email assistant was powerful, but users couldn’t harness that power through the cluttered, outdated interface. The product team knew they had feature-market fit, but the user experience was bleeding engagement—churn was at 23% within the first week. We partnered with InboxPro’s founding team to completely reimagine the email experience from the ground up. The challenge wasn’t just visual polish; it was architectural. How do you surface AI insights without overwhelming users? How do you maintain the familiarity of email while introducing radical new workflows? Our solution was a “progressive disclosure” interface—clean, breathable default views that expand intelligently based on user behavior. We introduced a smart sidebar that adapts to work patterns, a priority inbox that actually learns, and contextual AI actions that appear exactly when needed, never before. The result: 40% reduction in time-to-task-completion, 23% increase in 30-day retention, and a 4.8-star App Store rating within three months of launch. The design system we created now powers their entire product ecosystem.

Client Name

InboxPro Inc.

Year

2024

Timeline

14 Weeks

Link

https://inboxpro.app

Services

SaaS, UI/UX Design, Web Application

Technologies

Technologies I Used.

Process

From chaos to clarity: A four-phase transformation

We didn't just redesign screens—we reimagined how humans interact with digital communication. Every decision was validated through continuous user testing and behavioral analytics.

1

Discovery & Behavioral Analysis

We started by mapping the "email anxiety" problem. Through 18 user interviews and heatmap analysis of 50,000+ sessions, we identified three critical pain points: decision fatigue (too many actions), context…

2

Information Architecture & UX Strategy

We restructured the entire information hierarchy around "intent" rather than "features." Instead of burying AI tools in menus, we surfaced them contextually. We introduced the "Focus Layer" concept—a modal system…

3

Design System & Visual Language

The visual design needed to feel trustworthy yet innovative. We developed "Clarity UI"—a design system using high-contrast neutrals with electric blue accents for AI moments. Every component was designed for…

4

Development & Performance Optimization

We built the frontend on Next.js for server-side rendering and SEO, with a headless WordPress backend for content management. Critical performance wins included sub-100ms initial paint, optimistic UI updates for…

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